Terms & Condition

Terms & Conditions

Fastboatgili.com acts as a booking agent only in respect of all bookings made on Fastboatgili.com. Fastboatgili.com has entered into contracts with the service providers on our website. Fastboatgili.com undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the providers and other suppliers of services whose products and services are sold through us.

By proceeding to book services through the Site, you accept that you will indirectly be entering into a contract with the service providers and therefore any claims or complaints should be made directly with the accommodation and /or service provider. In the event of any claims or complaints please also contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Transport

Free hotel transfers in Bali are available depending on where you are staying. Additional charges apply if you are staying outside the free pickup areas.
Reconfirmation by latest 1 day before. Free pick-up and drop-off areas: Sanur, Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Tanjung Benoa, Denpasar, and central Ubud.

Bookings, Payment and Confirmation

- Booking is to be made by the latest 48 hours before departure date.
  Any last minute request to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our reservation at +6285 237 954309
- Booking confirmation will be sent automatically to your registered E-mail address
- The booking will be valid after we have received full payment of your order followed by Electronic Ticket
- Fastboatgili.com only receive payment via Paypal otherwise payment can be done upon departure in the respected boat company.
  In case of payment prepared to be done upon departure, Ticket will be issued by Boat Company after payment is completed.

Cancellation

- Cancellation made one month before departure date will refund 75% from the total amount
- Cancellation between one month or two weeks before departure date will refund 50% from total amount
- Cancelation between two weeks or one week before departure date will be refund 35% from the total amount
- Cancellation between one week or 2 days before departure date will be refund 25% from the total amount
- Cancellation two days before departure date will refund 20% of the total amount
- Cancelation made one day before departure or on the date of departure 100% charge will be applied
- Trip Cancellation caused Bad Weather (All Fast Boat Operators stop operating) there will be administration fee 5% from total amount
- Cancellation made 5 months to before departure date, will pay the administration fee 5% from total amount
- The refund will be processed at minimum 24 hours during our working days
- The cancellation procedure is by sending us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Price and Additional Service

- Fastboatgili.com has an authority to change the price at any time without any notice.
- Price listed on this site are price only for the boat transfers from port to port.
- Additional service (Pick up and drop off) are complimentary provide by fast boat operator to certain area.
  These services can be given only if you fill out your hotel details on the booking form provided.
- Hotel pick up and drop off cannot be claimed as one package with price listed for boat transfers.

Disclaimer and limitation of Responsibility

- Fastboatgili.com is an agency selling the tickets for the following services;
  Fast Boat from Bali to Gili Trawangan, Gili Meno, Gili Air, Lombok, Nusa Lembongan, Nusa Penida to Bali.
- We will not take any responsibility of delay or missing your flight, injury, loses, damage,
  accident during your traveling or trip that causes death, inconvenience caused by boat operator staff or delay of
  pick up time and not provide pick up by the operator or late departure of the boat, Sea condition which is causes
  arrival late or not in time, change the boat route which is caused arrival late, wet, etc.
  All of these are the the policy of fast boat operators and the fast boat operator responsible.
  Those condition cannot be claimed to Fastboatgili.com. Fastboatgili.com will not responsible
  for any additional charge for reschedule, caused the boat is not operating or canceled and
  transfer to other vessel (Ferries or Flight) by fast boat operator.  
- The trip is not suitable for passengers older 60 years and infant (0-2 Years)

Complaint

If you have any complaints about our service, please email us: This email address is being protected from spambots. You need JavaScript enabled to view it.