FAQ New Normal

Schedule during Covid-19

DayDepartureDestinationTimetable
Daily Padangbai Gili/Lombok 09:00 am
Daily Gili Trawangan Padangbai 11:30 am
Daily Gili Air Padangbai 11:45 am
Daily Gili Meno Padangbai 12:00 pm
Daily Lombok Padangbai 12:30 pm
Daily Sanur Lembongan 09:30 am
Daily Lembongan Sanur 04:00 pm
Daily Sanur Pendia 08:30 am
Daily Penida Sanur 04:00 pm

Fast Boat Departure Points for Gili islands/Lombok:

Padangbai: Padangbai Port (Pelabuhan Padangbai)
Lombok: Bangsal Port (Pelabuhan Bangsal)
Gili Trawangan: Gili Trawangan Port (Pelabuhan Gili Trawangan)
Gili Air: Gili Air Port (Pelabuhan Gili Air)
Gili Meno: Gili Meno Port (Pelabuhan Gili Meno)
Nusa Penida: Nusa Penida Port (Pelabuhan Nusa Penida)

Fast Boat Departure Points for Nusa Lembongan/Nusa Penida:

Sanur: Sanur Port (Pelabuhan Sanur)
Nusa Lembongan: Nusa Lembongan Port (Pelabuhan Nusa Lembongan)
Nusa Penida: Nusa Penida Port (Pelabuhan Nusa Penida) 

 
 

NO more Antigen or PCR test is needed starting 21st of May 2022.

Please contact or WhatsApp: +62 852 3795 4309 for more information.

Because of the COVID-19 pandemic, a lot of fast boat operators have temporarily suspended their free hotel transport service.
Fastboatgili.com offers you a transport service during the booking for an additional fee.

Do I receive a Ticket for my reservation?

Your fast boat Ticket will be issued by the fast boat company on the date of service, once the payment is completed.

Is it possible to modify my reservation?

Reservation modification is allowed by advance notification at a minimum of 1 x 24 hours before the departure date. Unless any Urgent circumstances you are welcome to contact us or your selected fast boat company. Contact details are provided on your Reservation Confirmation.

What should I do if I have not received any Booking Confirmation?

Try to check your junk/spam mail otherwise, you may contact us at [email protected]

When do I receive a confirmation?

Reservation confirmation is received within a few minutes after the online booking is completed. It will be sent to the e-mail address registered on the booking request.

How do I know if my reservation is valid?

You will receive official confirmation from us after the booking is completed. And we will reconfirm your arrangement (departure time, pick up service, etc) one (1) day before the date of service to your hotel / valid contact number. 

 

How does our service works?

1. Ticket Booking is made Online/Offline via WhatsApp/message/e-mail or phone

2. Customer will receive Booking Confirmation

3. Agent will reconfirm transfer arrangement via WhatsApp/message/e-mail or phone

4. If pick up is required, our driver will take customers from their accommodation and bring them to the Harbor

5. Payment has to be done on departure (before boarding) at our Harbor office by Cash/Credit Card unless tickets are being paid in advance

6. Customers will receive tickets before boarding after the payment process

7. On departure date to Bali, customers who booked return tickets need to be at Harbor (Gili Trawangan/Meno/Air/ Lombok) 1 hour before departure to check-in at our office

8. Customers need to register their drop-off point and claim for the transfer once arrived back in Bali. Our onboard staff will show the guests transportation to their appointed location. (additional charge is applied for places outside of the free zone.

How can I buy an Island Hopper Ticket?

Route among those Islands can be arranged based on a request by WhatsApp +62 852 3795 4309. or contact us.

Example:

Island Hopper Ticket: IDR 1.000.000nett/person
Inclusive: 3 tickets of island hopping & transfers

Date 1
Bali - Gili islands /Lombok
Depart at 09.00 am from Padang Bai Harbor (90minutes) arriving in Gili/ (2 hours) in Lombok
Hotel pick up is inclusive

Date 2
Gili - Lemobongan / Nusa Penida/Ceningan
Depart Gili/Lombok at 11.00am arriving in 2 hours in Lembongan /Nusa Penida / Ceningan
Check in in Gili/Lombok harbor at 10.00am

Date 3
Lembongan/Nusa Penida/Ceningan - Bali
Depart from Lembongan /Nusa Penida /Nusa Ceningan at 04.00 pm arriving in Serangan Harbor - Bali in 30 minutes
Free drop off to Sanur, Kuta, Legian, Seminyak, Tuban, Jimbaran

How do I pay for my fast boat booking?
Advance Payment can be done via Paypal(Major Creditcards), Bank Transfer, and Wise.
Payment collected by the Boat Company on the date of service. This method of payment is to give you relief also avoid a hassle in a refund in case of any cancellation is needed for any urgent circumstances.

What currency is applied?
All transactions will be in Indonesian Rupiah (IDR) and the price is another currency that will be converted to IDR based on the valid exchange of the respected company.

Are taxes included in the price?
Yes, prices are net. Taxes are included.

Can I cancel my reservation?
Reservation cancellation is possible by advance notification via e-mail/phone at a minimum of 24 hours before departure time.

Can I re-book fast boat seats after cancellation?
Yes, re-booking seats are possible however it will be based on the availability upon booking is requested. There could be limited seats for a last-minute request.

What should I do if I have to cancel my reservation at the very last minute?
You can contact Fast Boat company by finding their details on the reservation confirmation. Tell them your reason for canceling your trip and if you need an alternative schedule.

How long takes the transfer from Bali to the Gili Islands?
About 2 hours.

How long takes the transfer from Bali to Nusa Lembongan?
About 30 minutes.

How long takes the transfer from Bali to Nusa Penida?
About 30 minutes.